ORCID: https://orcid.org/0000-0002-0361-6797
Google Scholar: https://scholar.google.com/citations?user=PEOIE-8AAAAJ&hl=en
Research Gate: https://www.researchgate.net/profile/Selim_Ahmed7
Researcher ID: https://www.webofscience.com/wos/author/record/C-2132-2013
Dr. Selim Ahmed holds a Ph.D. in Business Administration (Quality Management) from the International Islamic University Malaysia (IIUM), where he also earned his Master’s in Management. His academic journey is marked by a deep focus on quality assurance, performance management, and business excellence—particularly in service and healthcare
Academic and Administrative Roles
Current Position:
Professor and Head/Dean of the World School of Business, World University of Bangladesh (WUB)
Responsible for overseeing curriculum design, academic standards, faculty development, and strategic growth of the business school
Previous Experience:
Assistant Professor at the International University of Agadir, Morocco
Teaching and research roles at various universities across Malaysia, Bangladesh, and Morocco
Dr. Ahmed is a prolific researcher with over 75 peer-reviewed publications, including:
4 authored books, 7 book chapters
More than 2800 citations on Google Scholar
Research focus areas include:
Total Quality Management (TQM)
Lean Six Sigma, Healthcare Service Innovation
Customer Satisfaction, Digital Transformation, and Organizational Behavior
Dr. Ahmed is actively involved in global academic publishing, serving in the following capacities:
Section Editor – Health Service Insights (SAGE)
Consulting Editor – Hospital Topics (Taylor & Francis)
Editorial Board Member – The TQM Journal, Journal of Open Innovation, International Journal of Healthcare Management, and others
Reviewer for over 90 international journals, having conducted 350+ peer reviews
Dr. Ahmed regularly contributes to global academic forums and professional events:
Co-Chair – AIB South Asia Conference (Dhaka, 2025)
Speaker & Facilitator – International workshops and conferences in Malaysia, Canada, UK, Morocco, Kuwait, India, Pakistan, and Bangladesh
Past roles include:
Secretary – ISAHP Symposium (Malaysia)
Session Moderator – Global Conference on Creating Value (USF, USA)
Outstanding Paper & Reviewer Awards – Emerald Literati, 2024
Top Peer Reviewer – Publons Global Awards
Best Paper Award – AGBA Conference, Malaysia
Bronze Medal – IIUM Research Exhibition
Dr. Selim Ahmed’s career is guided by a commitment to continuous improvement, cross-border academic collaboration, and impactful research that bridges theory and practice. His leadership at WUB is helping shape the next generation of business leaders in Bangladesh through academic rigor, innovation, and quality assurance.
How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?
Speak, search, and stay: determining customers' intentions to use voice-controlled artificial intelligence (AI) for finding suitable hotels and resorts
Building trust in cybernetic
payment network: Insights from an emerging economy.
Behavioural intention of
consumers to use app-based shopping on green tech products in an emerging
economy.
Consumer attitude toward using artificial intelligence (AI) devices in hospitality services
Unveiling brand loyalty in emerging markets: Analyzing smartphone user preferences: Robustness of structural equation modeling (SEM) and simultaneous equation modeling (SEMs)
Privacy or trust: understanding the privacy paradox in users intentions towards e-pharmacy adoption through the lens of privacy-calculus model
Resilience in the Face of Uncertainty: Navigating Supply Chain Challenges
Through Proactive Risk Surveillance and Mitigation Strategies among SMEs in
ASEAN countries.
Untangling the cumulative impact of big data analytics, green lean six sigma
and sustainable supply chain management on the economic performance of
manufacturing organisations
Sustainable Housing Finance: Role of Islamic Banks in Bangladesh
Unveiling the dynamics of open innovation and
collaborative network tourism in ASEAN nations
Analysis of employee motivation in the service and manufacturing
organisations: the case of a developing economy
Unveiling the Nexus: Disentangling the Impact of Touch Screen Frequency in
Electronic Media on Amplifying Control Perception, Elevating Psychological
Ownership, and Igniting Intentions to Reuse Payment Services.
Climate change and ageing
health in developing countries
A Southeast Asian Perspective on Hotel Service Robots: Trans
Diagnostic Mechanics and Conditional Indirect Effects
Role of Lean
Six Sigma approach for enhancing the patient safety and quality improvement in
the hospitals
Dynamic Effect of Flow on Impulsive Consumption: Evidence from Southeast Asian Live Streaming Platforms
The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality
The Intricate Relationship of Employee Engagement and Lean Approach toward Quality Improvement of the Public Hospitals
The role of open innovation and a normalizing mechanism of social capital in the tourism industry
Exploitation, exploration and ambidextrous strategies of SMES in accelerating organisational effectiveness
Mediating role of nurse job enjoyment and participation in medical affairs on quality of patient care in Saudi hospitals
Effects of Lean and Six Sigma Initiatives on Continuous Quality Improvement of the Accredited Hospitals
Determining the intention to use app-based medicine service in an emerging economy.
The Intricate Relationships of Consumers’ Loyalty and their Perceptions of Service Quality, Price and Satisfaction in Restaurant Service
Mediating role of lean management on the effects of workforce management and value-added time in private hospitals.
The impact of Islamic Shariah compliance on customer
satisfaction in Islamic banking services: mediating role of service
quality
Assessing top management commitment, workforce management, and quality performance
of Malaysian hospitals
Prospective Customers’ Behavioural Intention
towards Islamic Microfinance Services in Bangladesh
Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money.
Determinants of service quality and its effect on customer
satisfaction and loyalty: an empirical study of private banking sector
Integrating DMAIC approach of
Lean Six Sigma and theory of constraints toward quality improvement in
healthcare.
Effects of Six Sigma initiatives in Malaysian private
hospitals.
Assessing customer-based brand equity and brand competitiveness of an
electronic company in Bangladesh
Practices of Islamic Ethics in the Electronics Industry in
Bangladesh: A Study on Minister Hi-Tech Park Electronics Ltd.
Effect of Lean Six Sigma on quality performance in Malaysian hospitals
Measuring Lean Six Sigma and quality performance for
healthcare organizations.
Measuring Customer-Based Brand Equity and Brand Competitiveness: An Empirical
Study of Minister Brand in Bangladesh
Service quality, patient satisfaction and loyalty in the Bangladesh healthcare
sector.
Measuring quality performance between public and
private hospitals in Malaysia
Service quality, Shariah compliance and customer satisfaction of Islamic
banking services in Malaysia
Prospects and Constraints of Tourism
Sector in Bangladesh: An Analysis
Entrepreneurship Development in Polytechnics: A study of Students’ ,Motivation in Federal Polytechnic Bauchi, Nigeria
Prioritisation of service quality dimensions for healthcare sector
Micro-entrepreneurs’ intention to
use Islamic micro-investment model (IMIM) in Bangladesh.
Measuring psychological effects and internet addiction towards
academic performance of tertiary students in Malaysia
Identifying the gaps between customer expectations and perceptions on service
quality dimensions of Islamic banks in Malaysia
The effects of
marketing mix on consumer satisfaction: A literature review from Islamic perspective
Key success factors of online food ordering services: an empirical
study
Entreprenuerial intention among Nigerian university students
Employee
perceptions on reward/recognition and motivating factors: A comparison between
Malaysia and UAE
Do managers and
employees perceive motivating factors differently in Malaysia?
Measuring
service quality of a higher educational institute towards student
satisfaction
Effects of Lean Six Sigma application in healthcare services: a literature review
Critical
factors of service quality in a graduate school of Malaysia.
Students'
Perception on Library Service Quality: A Qualitative Study of IIUM
Library.
Behavioural Intention to Use Voice-Based Artificial Intelligence to Find Hotels and Resorts
Impact of Lean Six Sigma on Environmental Performance in Manufacturing Organizations
Employees’ Motivating Factors: Evidence from Service and Manufacturing Sectors in Bangladesh
Business Excellence in Bangladesh
Lean Six Sigma and its effect on quality performance in Malaysian hospitals
Measuring Service Quality, Shariah Compliance and Customer Satisfaction of Islamic Banking in Malaysia: Comparative Analyses of Demographics
Measuring service quality and its effect on customer satisfaction and loyalty in the private banking sector of Bangladesh
Time Management from an Islamic Perspective: A Qualitative Study
Brand equity and Muslim consumers: sportswear buying behavior in Malaysia
Entrepreneurial Intention
among University Students: A Case of ATBU, Nigeria
Service Quality at IIUM Graduate School of Management,
Determining Customers’ Trust and Intention to Use Online Retailing Services in the Post-COVID-19 Period in Bangladesh
| SL | Collaboration & Membership Name | Type | Membership Year | Membership Expire Year |
|---|---|---|---|---|
| 1 | AIB South Asia Conference 2025 | Committee Membership | 2025 | |
| 2 | 12th International Symposium of the Analytic Hierarchy Process - Kuala Lumpur - Malaysia | Committee Membership | 2013 | |
| 3 | International Conference on Entrepreneurship, Business & Technology (InCEBT 2022), Universiti Malaysia Kelantan (UMK), Malaysia. | Committee Membership | 2022 | |
| 4 | Academy of Marketing Science Annual Conference | Committee Membership | 2022 | |
| 5 | Fourth Global Conference on Creating Value | Committee Membership | 2021 | 2021 |
| 6 | Journal of International Business, Economics and Entrepreneurship - Universiti Teknologi MARA (UiTM), Malaysia | Editorial Membership | 2025 | |
| 7 | Interdisciplinary Journal of Management Studies | Advisory Board Membership | 2022 | |
| 8 | International Journal of Healthcare Management (Taylor & Francis) | Editorial Membership | 2024 | |
| 9 | LBS Journal of Management & Research (Emerald Publishing) | Editorial Membership | 2023 | |
| 10 | Malaysian Journal of Consumer and Family Economics - Universiti Teknologi MARA (UiTM), Malaysia | Advisory Board Membership | 2023 | |
| 11 | Health Services Insights (Publisher: SAGE) | Editorial Membership | 2023 | |
| 12 | Journal of Open Innovation: Technology, Market, and Complexity (Elsevier) | Advisory Board Membership | 2023 | |
| 13 | Visiting Research Fellow, Universiti Sultan Zainal Abidin - Malaysia | Fellowship | 2024 | 2025 |
| 14 | Visiting Research Fellow - INTI International University - Malaysia | Fellowship | 2023 | |
| 15 | Pertanika Journal of Social Sciences and Humanities (Universiti Putra Malaysia) | Advisory Board Membership | 2023 | |
| 16 | The TQM Journal (Emerald Publishing) | Advisory Board Membership | 2022 | |
| 17 | International Journal of Operations Management | Editorial Advisory Board Member | 2020 | |
| 18 | International Journal of Entrepreneurship & Development Studies | Editorial Board Member | 2018 | |
| 19 | QOR Newsletter, Canada | Editorial Advisory Board Member | 2020 | |
| 20 | International Journal of Accounting & Finance Review | Editorial Board Member | 2020 | |
| 21 | Indian Journal of Finance and Banking | Editorial Board Member | 2020 | |
| 22 | Operations Management (Cambridge Scholars Publishing) | Editorial Advisory Board Member | 2018 | |
| 23 | IIUM Journal of Case Studies in Management | Editorial Advisory Board Member | 2018 | |
| 24 | International Journal of Business and Systems Research | Editorial Board Member | 2018 | |
| 25 | Jurnal Sistem dan Manajemen Industri | Associate Editor | 2018 | |
| 26 | SAGE Open | Article Editor | 2020 | |
| 27 | Transnational Corporations Review (Taylor & Francis) | Guest Editor | 2020 | October 2021 |
| 28 | Hospital Topics (Taylor & Francis) | Consulting Editor | 2020 |
| SL | Award Title | Award Type | Year | Country |
|---|---|---|---|---|
| 1 | Outstanding Reviewer Winner | Emerald Literati Award | 2024 | United Kingdom |
| 2 | Outstanding Paper Winner | Emerald Literati Award | 2024 | United Kingdom |
| 3 | Bronze Medal | IIUM Research, Invention Exhibition | 2013 | Malaysia |
| 4 | Excellent Researcher Award (Nominated) | 2nd International Academic and Research Excellence Awards | 2020 | India |
| 5 | Best Paper Award | 12th Annual World Congress, Academy for Global Business Advancement (AGBA) | 2015 | Malaysia |
| 6 | Top Peer Reviewer Award | Publons | 2018 | UK |
| SL | Certificate Title | Institution | Year | Country |
|---|---|---|---|---|
| 1 | How to respond to reviewers' comments | Researcher Academy (Elsevier) | 2020 | Netherlands |
| 2 | How your research can make an impact on society | Researcher Academy (Elsevier) | 2020 | Netherlands |
| 3 | Excellence in Business Education – The ACBSP Accreditation | ASBM University | 2020 | India |
| 4 | Accreditation and Rankings | QS –I.GAUGE | 2020 | India |
| 5 | Converting from face-to-face delivery to online delivery | ACBSP | 2020 | USA |
| 6 | How to Prepare & Support Learners & Instructors | Innovative Educators | 2020 | USA |
| 7 | Moodle 3.5 Basics – 4 Weeks | Moodle | 2018 | Australia |
| 8 | Course Learning Outcome Revision and Mapping | ACBSP | 2020 | USA |
